Ak189 Privacy Policy — Malaysia User Data Protection
This Privacy Policy explains how ak189 collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy in line with best practices in digital data protection.
Last updated: January 2026
Information We Collect
When you register and use the ak189 platform, we collect several categories of information to support safe and efficient service operations. The information collected includes:
Account Information
Your full name, mobile number, email address, and encrypted password as provided during registration. This information is required to verify your identity and enable secure access to your account.
Device & Browser Information
Technical data such as device type, operating system, browser version, IP address, and language settings are collected automatically when you access the platform. This information is used to detect and prevent unauthorised access, and to ensure the platform interface functions correctly on your device.
Local Payment Information
To process deposits and withdrawals in MYR, we retain information related to your payment method — including the account holder name for your bank account or digital wallet such as Touch 'n Go. Full account numbers are not stored by ak189; this information is processed through payment providers that comply with industry security standards.
Platform Usage Data
In-platform activity records — including betting history, games played, login and logout times, and interactions with platform features — are retained for operational purposes, dispute resolution, and service improvement.
How We Use Your Information
Ak189 uses the information collected solely for platform operations and to improve the user experience. Key purposes include:
- Identity verification and account security — ensuring only you can access your account.
- Financial transaction processing — enabling MYR deposits and withdrawals to process smoothly and accurately.
- Regulatory compliance — fulfil anti-money laundering and user verification requirements as prescribed.
- Customer support — resolving account issues, transaction disputes, and technical requests more effectively.
- Platform improvements — analysing aggregated usage patterns to improve platform stability, speed, and features.
- Service communications — sending important notifications related to your account, transactions, or policy updates through the channels you have registered.
Ak189 does not use your data for third-party marketing purposes without your explicit consent.
Use of Cookies & Tracking Technologies
The ak189 platform uses cookies and equivalent tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you access the website.
The types of cookies we use include:
- Session cookies — maintaining your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies — saving preferences such as language and interface layout so you don't have to reconfigure them on every visit.
- Analytics cookies — collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including your ability to stay logged in.
Data Storage & Security Measures
All ak189 user personal information is stored on servers protected with encryption and strict access controls. Only staff with specific authorisation may access user data, and only when required for legitimate operational or support purposes.
The security measures we have in place include:
- Encryption of data in transit using industry-standard security protocols.
- User passwords are stored in hashed form and cannot be read as plain text by any party.
- Continuous system monitoring to detect and respond to any suspicious access attempts.
- Regular security audits to ensure the platform infrastructure remains up to date.
Account data that has been inactive beyond the defined threshold period will be subject to a data retention policy in compliance with applicable operational and legal requirements.
Sharing Information with Third Parties
Ak189 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, there are limited situations where sharing information is necessary:
- Payment providers — transaction information is shared with approved payment providers to process deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements and security standards.
- Legal compliance — ak189 will disclose information when required by applicable law or upon instruction from a legitimate authority, including in cases involving fraud investigation or money laundering.
- Technical service providers — companies providing infrastructure, hosting, or analytics services may access data within the limited scope required to deliver those services, subject to data protection agreements.
In all of the above cases, data sharing is limited strictly to the minimum information necessary.
User Rights & How to Contact Us
Your Rights Over Personal Data
As an ak189 user, you have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal information we hold about you.
- Right of rectification — if any information is inaccurate or out of date, you may request a correction via account settings or customer support.
- Right to erasure — you may request deletion of your account and associated data, subject to applicable legal and operational retention requirements.
Changes to This Privacy Policy
Ak189 reserves the right to update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Significant changes will be communicated to users via in-platform notifications. The "Last updated" date at the top of this page will always reflect the most current version.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the ak189 support team via in-platform live chat or the email below:
Email: [email protected]
For more information on the platform's terms of use, please refer to our Terms & Conditions us. For any other general enquiries, the FAQ we provide comprehensive answers.
Your Data Is Safe with ak189
We take our responsibility to protect your privacy seriously. Register with confidence and enjoy your sports betting and casino experience in a safe, transparent environment.